Alai

We aim to dispatch all orders at the earliest. Each piece is handcrafted, with some available for immediate dispatch, while others require 3–4 working days to prepare.

Domestic Orders
Estimated delivery: 4–5 business days from dispatch.
For express shipping, please contact us before placing your order.

International Orders
Estimated delivery: 6–7 business days from dispatch (subject to customs).

Delivery timelines are estimates and may vary due to external factors.

Return & Exchange Policy

Every piece that leaves our hands is made with intention, handcrafted, inspected, and packed with care. If yours doesn't arrive that way, we want to make it right.

Domestic Orders

If your jewellery arrives damaged in transit or if you've received an incorrect piece, please reach out to us as soon as you receive it. Send us clear photos and your order details and we'll take it from there.

• Manufacturing defects must be flagged within 24 hours of delivery
• Returns and exchanges are accepted for transit damage or incorrect items only
• The piece must be unworn, unused, and in its original packaging
• All requests must be raised within 7 days of receiving your order
• Shipping charges are non-refundable

International Orders

We ship worldwide with care. If something arrives damaged or incorrect, we want to hear from you.

Write to us at richaabaisa@gmail.com within 7 days of receiving your order, with photos and order details, and we'll resolve it together. Shipping charges are non-refundable.

Exchanges

Once your return is approved, the quickest way to get your replacement is to place a fresh order. Exchanges are processed after the returned piece passes inspection.

Refunds

Once we receive and inspect the returned piece, we'll notify you of the outcome. If approved, your refund is processed to your original payment method within 10 business days. Banks and card providers may take a little additional time on their end.

If 15 business days have passed since your approval and you haven't seen the amount, write to us at richaabaisa@gmail.com and we'll look into it right away.

A note from us

Each Richa Baisa piece is handcrafted, slight variations in finish, texture, or stone placement are a natural part of the making process, not a defect. They're what make your piece yours.

Materials Used

Our jewellery is crafted using Brass and 92.5 Sterling Silver, depending on the design. Each piece is finished with premium 18K/22k gold plating or silver rhodium plating to enhance durability and shine. All our creations are nickel- and cadmium-free, making them safe for sensitive skin.

Handcrafted

Every piece is brought to life by hand, carrying small, natural variations that make it uniquely yours.

Care Instructions

To maintain the beauty, finish, and longevity of your jewellery, please follow these guidelines carefully:

• Avoid wearing jewellery in water. Prolonged or repeated exposure may cause the finish to dull or lose its shine. If contact with water occurs, wipe it dry immediately with a soft, clean cloth.
• Do not immerse or keep jewellery in water for extended periods.
• Avoid storing jewellery in velvet or fabric bags, as they can retain moisture and lead to tarnishing.
• Keep jewellery away from chemicals such as perfumes, deodorants, hairsprays, lotions, and cleaning agents. Always apply these products before wearing your jewellery.
• Wear jewellery as the final step while getting ready and remove it first when undressing to minimize exposure to sweat and cosmetic residue.
• Gently wipe the jewellery after every use with a soft, dry cloth to remove oils and residue.
• Do not use abrasive materials or liquid jewellery cleaners.
• Store your jewellery in an airtight pouch or a dry, separate box when not in use to reduce exposure to air and humidity.

With a little care, your jewellery will keep its shine and finish for longer.